jolliph Terms & Conditions

1 Definitions

In these Terms & Conditions, the following definitions apply unless the context requires otherwise:

• "jolliph," "we," "us," "our" refers to jolliph, the operator of the online gaming platform accessible at jolliph.net.
• "Platform" refers to the jolliph website, mobile browser interface, and all associated services, games, and tools available at jolliph.net.
• "Player," "you," "your" refers to any individual who has registered a player account on the jolliph Platform or who accesses the Platform in any capacity.
• "Account" refers to the individual player account created upon successful registration on the jolliph Platform.
• "Wallet" refers to the in-platform PHP balance associated with a player's Account, used for deposits, wagers, and withdrawals.
• "Bonus Funds" refers to any promotional credits, free spins equivalents, or non-cashable balances credited to a player's Account under a promotional offer.
• "Wagering Requirement" refers to the number of times Bonus Funds must be wagered before they may be converted to withdrawable Real Money Funds.
• "Real Money Funds" refers to Philippine Peso balances deposited by the player or won through gameplay that are freely withdrawable subject to verification requirements.
• "KYC" refers to Know Your Customer verification, the process by which jolliph verifies a player's identity, age, and location using government-issued documents.
• "PAGCOR" refers to the Philippine Amusement and Gaming Corporation, the regulatory body that oversees gaming operations in the Philippines.

2 Eligibility

2.1 Age Requirement

You must be at least twenty-one (21) years of age to register an Account or use the jolliph Platform. This age restriction is mandated by PAGCOR regulations applicable to casino-style online gaming in the Philippines. jolliph strictly enforces this requirement through its KYC verification process. Any person found to be under 21 years of age will have their Account immediately closed and any balance forfeited in accordance with applicable law.

2.2 Geographic Restriction

The jolliph Platform is intended solely for players physically located in the Philippines. Accessing jolliph from jurisdictions where online gambling is restricted or prohibited is done entirely at the player's own risk and may constitute a violation of local laws. jolliph reserves the right to restrict or close Accounts where access from a prohibited jurisdiction is detected.

2.3 Legal Capacity

By registering an Account, you represent and warrant that you have full legal capacity to enter into a binding agreement, that you are not acting on behalf of a third party, and that your use of the Platform is for personal entertainment purposes only and not for any commercial or professional gambling activity on behalf of another person or entity.

3 Account Registration

3.1 Registration Process

To access real-money games and wagering on jolliph, you must complete the registration process by providing accurate, current, and complete information as requested. This includes, but is not limited to, your full legal name, date of birth, Philippine mobile number, valid email address, and residential address in the Philippines.

3.2 One Account Per Player

Each individual player is permitted to hold only one (1) registered Account on the jolliph Platform. The creation of multiple Accounts — whether using the same or different personal information, payment methods, or devices — is strictly prohibited. jolliph employs technical and manual controls to detect duplicate Accounts. Where duplicate Accounts are identified, jolliph reserves the right to close all associated Accounts and forfeit any balances therein without prior notice.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your Account login credentials, including your username and password. jolliph will never ask for your password via email, chat, or phone. You agree to notify jolliph immediately at [email protected] if you suspect any unauthorized access to your Account. jolliph shall not be liable for any loss resulting from unauthorized use of your Account credentials where you have failed to take reasonable steps to protect them.

3.4 Accuracy of Information

You agree to keep your Account information accurate and up to date at all times. Providing false, misleading, or incomplete information at registration or at any time during the operation of your Account is a material breach of these Terms and may result in immediate Account suspension pending investigation.

4 KYC & Identity Verification

4.1 Verification Requirement

jolliph is required under PAGCOR regulations and applicable Philippine anti-money laundering laws to verify the identity of all players prior to permitting withdrawals and, in certain cases, prior to permitting deposits above specified thresholds. KYC verification requires submission of at least one valid government-issued Philippine identification document.

4.2 Accepted Documents

The following government-issued Philippine identification documents are accepted for KYC verification:

• Philippine Passport
• SSS (Social Security System) ID
• UMID (Unified Multi-Purpose ID)
• Driver's License issued by the LTO
• PhilHealth ID
• Postal ID
• Voter's ID or Voter's Certification
• Philippine National ID (PhilSys)

4.3 Additional Verification

jolliph reserves the right to request additional documentation at any time, including proof of address (e.g., a utility bill or bank statement dated within 90 days), source of funds documentation, or additional identification where required by law or where suspicious activity is detected. Failure to provide requested documentation within a reasonable timeframe may result in Account suspension.

4.4 Data Protection

All KYC documents submitted to jolliph are handled in accordance with the jolliph Privacy Policy and the Data Privacy Act of 2012 (Republic Act No. 10173). Documents are used solely for verification purposes and are stored securely using industry-standard encryption.

5 Deposits & Withdrawals

5.1 Accepted Payment Methods

jolliph accepts deposits and processes withdrawals via the following payment channels: GCash, PayMaya, BPI, BDO, Metrobank, 7-Eleven (deposits only), and Cebuana Lhuillier (deposits only). All transactions are processed in Philippine Peso (PHP). jolliph does not charge transaction fees on standard deposits or withdrawals; however, your payment provider may impose its own charges.

5.2 Minimum Transaction Amounts

The minimum deposit amount is ₱100. The minimum withdrawal amount is ₱200. Maximum transaction limits vary by payment method and account verification status and are displayed within your Account settings at the time of transaction.

5.3 Withdrawal Processing

GCash and PayMaya withdrawals for fully verified accounts are typically processed within fifteen (15) minutes of approval during normal operating hours. Bank transfer withdrawals (BPI, BDO, Metrobank) are subject to standard Philippine interbank processing timelines and may take one (1) to three (3) banking days. jolliph shall not be liable for delays caused by the player's payment provider or banking institution.

5.4 Withdrawal Conditions

Withdrawals may only be made to payment methods that have been used for deposits on the Account or that have been verified and linked to the Account. jolliph reserves the right to require full KYC verification prior to processing any withdrawal. Withdrawals will not be processed to third-party accounts or to accounts in names other than that of the registered player.

5.5 Anti-Money Laundering

jolliph is obligated under the Anti-Money Laundering Act of 2001 (Republic Act No. 9160, as amended) to monitor and report suspicious transactions. jolliph reserves the right to delay, freeze, or refuse withdrawal requests where suspicious activity is identified, pending investigation and, where required, reporting to the Anti-Money Laundering Council (AMLC).

6 Bonuses & Promotions

6.1 General Bonus Terms

All bonuses, promotional credits, free spin equivalents, cashback offers, referral bonuses, and other promotional benefits offered by jolliph are subject to specific terms and conditions published alongside each individual promotion. Where a conflict exists between the specific promotion terms and these general Terms & Conditions, the specific promotion terms shall prevail.

6.2 Wagering Requirements

Unless otherwise stated in the applicable promotion terms, Bonus Funds credited to a player's Account must be wagered a minimum number of times before they may be converted to Real Money Funds and withdrawn. The applicable wagering requirement multiplier is specified in each promotion's terms. Wagers placed using Bonus Funds on certain game categories — including, but not limited to, live dealer games and certain table games — may contribute at a reduced rate or not at all toward satisfying wagering requirements. Contribution rates by game category are published in each promotion's terms.

6.3 Bonus Abuse

jolliph reserves the right to withhold, cancel, or clawback bonus funds and any associated winnings where it reasonably determines that a player has engaged in bonus abuse. Bonus abuse includes, without limitation: placing low-risk or hedging bets designed to satisfy wagering requirements without genuine wagering intent; using multiple Accounts to claim the same promotion; providing false information to qualify for a promotion; or any other conduct that jolliph reasonably considers to be an attempt to circumvent promotion terms.

6.4 Expiry

Bonus Funds that are not used within the validity period specified in the applicable promotion terms will expire automatically. jolliph is under no obligation to notify players of impending bonus expiry, though it may do so as a courtesy.

7 Gameplay Rules

7.1 Game Integrity

All electronic games available on the jolliph Platform use certified random number generation (RNG) to determine outcomes. The RNG systems used by jolliph's game providers are independently certified by recognized testing laboratories. jolliph does not interfere with game outcomes and does not have the ability to manipulate RNG results in real time.

7.2 Technical Malfunctions

In the event of a technical malfunction, disconnection, or system error during gameplay, jolliph will use all reasonable efforts to determine the correct game outcome based on available data. Where a definitive outcome cannot be established, the affected wager may be voided and the staked amount returned to the player's Wallet. jolliph's decision in respect of technical malfunction outcomes is final, subject to the dispute resolution process below.

7.3 Disputes

Any dispute arising from gameplay, game outcomes, or account transactions must be raised with jolliph's customer support team within thirty (30) days of the relevant event. jolliph will investigate and respond to disputes within seventy-two (72) hours for standard cases. Disputes not raised within the 30-day window may not be considered. jolliph's decision on disputes, made in good faith and in accordance with these Terms, is final and binding, subject to any applicable PAGCOR dispute resolution mechanisms.

8 Prohibited Conduct

The following conduct is strictly prohibited on the jolliph Platform. Engaging in any prohibited conduct may result in immediate Account suspension, forfeiture of balances, and where applicable, reporting to law enforcement or regulatory authorities:

• Registering as a minor or providing false age information;
• Creating or operating more than one Account;
• Using automated software, bots, scripts, or artificial intelligence tools to place wagers or interact with the Platform;
• Exploiting software bugs, errors, or vulnerabilities — any such discovery must be reported to jolliph immediately;
• Colluding with other players or with jolliph employees to gain an unfair advantage;
• Using the Platform for money laundering, fraud, or any other criminal activity;
• Accessing the Platform from a jurisdiction where online gambling is prohibited by law;
• Attempting to sell, transfer, or otherwise dispose of your Account or any credits therein to a third party;
• Engaging in abusive, harassing, or threatening behavior toward jolliph staff or other players;
• Circumventing or attempting to circumvent any security, verification, or access control measure implemented by jolliph.

9 Account Suspension & Closure

9.1 Suspension by jolliph

jolliph reserves the right to suspend or close any Account at any time, with or without prior notice, where it has reasonable grounds to believe that: (a) these Terms have been breached; (b) the Account has been used for fraudulent, criminal, or prohibited purposes; (c) the player is ineligible to use the Platform; or (d) suspension is required to comply with applicable law or regulatory direction from PAGCOR.

9.2 Closure by Player

You may close your Account at any time by contacting jolliph support at [email protected]. Prior to closure, any pending withdrawals will be processed in accordance with standard procedures. Accounts closed at the player's request will have their Real Money Fund balance returned to the player's verified payment method. Bonus Funds remaining in the Wallet at the time of closure will be forfeited.

9.3 Self-Exclusion

Players who wish to self-exclude from the jolliph Platform for responsible gaming reasons may request permanent self-exclusion through Account settings or by contacting support. Self-exclusion is processed immediately upon confirmation and cannot be reversed during the exclusion period. For more information, see our Responsible Gaming page.

10 Intellectual Property

All content on the jolliph Platform — including, without limitation, the jolliph brand name, logo, design, text, graphics, software, game content, and underlying code — is the intellectual property of jolliph or its licensors and is protected by applicable Philippine and international intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal entertainment purposes in accordance with these Terms. You may not copy, reproduce, distribute, modify, publicly display, or create derivative works from any jolliph content without express prior written consent from jolliph.

11 Limitation of Liability

11.1 No Warranty

The jolliph Platform is provided on an "as is" and "as available" basis. jolliph makes no warranties, express or implied, regarding the Platform's availability, accuracy, reliability, or fitness for any particular purpose. jolliph does not guarantee uninterrupted or error-free access to the Platform.

11.2 Liability Cap

To the maximum extent permitted by applicable Philippine law, jolliph's total liability to you in connection with your use of the Platform — whether in contract, tort, or otherwise — shall not exceed the total amount of Real Money Funds deposited by you in the twelve (12) months preceding the relevant claim.

11.3 Exclusions

jolliph shall not be liable for: (a) any loss of winnings, profits, revenue, or data; (b) any indirect, incidental, special, or consequential loss or damage; (c) losses arising from your violation of these Terms; (d) losses arising from unauthorized access to your Account due to your own failure to maintain credential security; or (e) service interruptions caused by events beyond jolliph's reasonable control, including natural disasters, civil unrest, government action, or telecommunications failures.

12 Privacy & Data Protection

jolliph collects, processes, and stores personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and jolliph's Privacy Policy, which forms an integral part of these Terms & Conditions. By registering an Account, you consent to the collection and processing of your personal data as described in the Privacy Policy. You may exercise your data subject rights — including the right to access, correct, and request deletion of your personal data — by contacting jolliph at [email protected].

13 Responsible Gaming

jolliph is committed to promoting responsible gambling and protecting vulnerable players. The Platform provides responsible gaming tools including deposit limits, session time reminders, cooling-off periods, and self-exclusion. These tools are accessible from within Account settings at any time. jolliph encourages all players to use these tools proactively and to seek help if gambling is adversely affecting their life or the lives of those around them.

Players who believe they may have a gambling problem are encouraged to visit the jolliph Responsible Gaming page for resources and guidance. jolliph operates strictly for players aged 21 and above. The 21+ age restriction is enforced without exception.

14 Amendments to These Terms

jolliph reserves the right to amend, update, or replace these Terms & Conditions at any time. Where changes are material, jolliph will provide notice to registered players via email or a prominent notice on the Platform at least seven (7) days prior to the changes taking effect, except where immediate amendment is required by law or regulatory direction. Continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept the amended Terms, you must cease using the Platform and may close your Account in accordance with Section 9.2.

15 Governing Law & Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute, controversy, or claim arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall be subject in the first instance to the dispute resolution procedures administered by PAGCOR. Where a dispute cannot be resolved through PAGCOR's mechanisms, the parties submit to the exclusive jurisdiction of the competent courts of the Philippines.

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision shall be deemed severed from the remaining Terms, which shall continue in full force and effect.